Privacy Policy
Last Updated: 29 December 2025
At Reel Mate Media (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us. This policy sets out how we collect, use, store, disclose, and protect your personal information when you:
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Visit our website
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Contact us (including via forms, email, or social media)
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Engage our services
This policy reflects our practices in line with Australian privacy expectations.
1. What Information We Collect
We may collect the following types of personal information:
A. Personal Information You Provide Directly
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Name
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Email address
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Phone number
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Business/brand name
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Enquiry details
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Any other content you share in communications or forms
This is collected when you:
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Submit an enquiry or contact form
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Email or message us
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Onboard as a client
B. Technical / Website Data
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IP address
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Browser and device information
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Pages visited, time spent, interactions
Collected via cookies and analytics tools.
C. Third-Party Data
We may receive information from:
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Analytics services (e.g., Google Analytics)
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Social platforms when you interact with our content
We do not collect sensitive information unless required and with your consent.
2. How We Use Your Information
We use your personal information for the following purposes:
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To respond to enquiries, provide invoices, and manage engagement
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To administer and improve our website and services
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To communicate about projects, payments, and updates
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To meet legal, tax, and accounting obligations
We will never sell or rent your personal information. We use it only as reasonably necessary for our business and services.
3. Cookies & Analytics
Our website may use cookies and analytics tools to:
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Understand how visitors use our site
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Improve site performance and user experience
Cookies may collect technical data such as IP address or browser type. You can disable cookies in your browser settings, but this may affect site functionality for you.
4. Disclosure of Your Personal Information
We may share your information with:
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Trusted service providers (e.g., hosting, analytics, payment processors) under confidentiality terms
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Legal or regulatory authorities if required by law
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Partners, with your consent or as necessary to provide services
We do not share your information with unrelated third parties for marketing or sale.
5. Overseas Disclosure
Some tools we use (like analytics or email systems) may store or process data outside Australia. Where this happens, we take reasonable steps to ensure protections are in place, but you should be aware that this may occur.
This aligns with standard online service practices and is common when using global platforms (e.g., Google).
6. Data Security & Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access. This includes:
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Secure storage
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Access controls
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Regular review of data practices
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law. After this, we securely delete or anonymise the information.
7. Access & Correction
You have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete information
To do this, please contact us (details below). We’ll respond within a reasonable timeframe in line with Australian privacy expectations.
8. Questions or Concerns
If you have any questions or concerns about how your personal information is handled, please contact us (details below).
We take privacy seriously and aim to respond to all enquiries within a reasonable timeframe.
If we’re unable to resolve a concern, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
We may update this Privacy Policy as our practices change or as required by law. The updated policy will be posted here with a new “last updated” date.
10. Contact
Reel Mate Media